Project Management

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a cohesive best practice framework, drawn from public and private sectors internationally. It describes the organization of IT resources to deliver business value and to document processes, functions and roles in IT service management. ITIL is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. With the best practices provided, ITIL helps to bridge the gap between the goals of business and IT and help organizations formalize process models and bring unified metrics across the enterprise.


Buckley and ITIL

IT service management is the core of Buckley's business, through which we have developed ITIL expertise.
As ITIL becomes increasingly important in government and commercial engagements, this expertise is winning the confidence of clients.

Buckley's Delivery Model is founded in ITIL-compliant processes and workflow. Buckley embraces ITIL in
three areas:

	People. Buckley employs ITIL V2 certified staff, from Foundation through Practioner and Expert level service management resources, as well as ISO/IEC 20000 internal auditors. They have the experience (government and commercial) to successfully adapt ITIL to clients' goals.
	Processes.With ITIL best practices integrated into global processes, Buckley delivers ITIL-aligned service management processes, regardless of service sourcing approach. We also focus particularly on metrics and KPIs to ensure that measurements are derived for cost/savings analysis as well as improvements
	Products. Tools support both people and processes. Buckley offers ITIL service management toolsets such as BMC Remedy, CA Unicenter, HP Service Desk and IBM Tivoli. Having the proper process automation, process integration, asset management repository, CMDB, business service definition, and mapping tools will be the major asset in your clients' initiatives. Our vendor-independent approach to products enables us to offer the best solution for each IT service management need.